Question 1

What is thecybernav?

Accepted Answer

thecybernav is Egypt's 3D printing service. Upload your file, get an instant price, and receive your part delivered anywhere in Egypt.

Question 2

Do I need an account to get a quote?

Accepted Answer

No. Your first quote is free and needs no account. Create a free account to save quotes, track orders, and store your files.

Question 3

Where are you based? Do you deliver across Egypt?

Accepted Answer

We are based in New Cairo. We deliver to all governorates via Wassalha courier, with express delivery available for urgent orders.

Question 4

How fast do you deliver?

Accepted Answer

Most orders are printed and shipped within 24–48 hours of payment. Larger or more complex parts may take a little longer — we always let you know.

Question 5

How is the price calculated?

Accepted Answer

We analyze your 3D model and calculate material, machine time, and labor. The price shown is final — no hidden fees.

Question 6

Is the quote price guaranteed?

Accepted Answer

Yes. The price you see is the price you pay, as long as you do not change the settings.

Question 7

How do I pay?

Accepted Answer

We accept Cash on Delivery, Vodafone Cash, and InstaPay. All prices are in Egyptian Pounds (EGP).

Question 8

Do you offer discounts for large orders?

Accepted Answer

Yes. Contact us for bulk pricing or use the contact form for a custom quote.

Question 9

What materials do you offer?

Accepted Answer

We offer PLA+ (great for prototypes), ABS (heat and impact resistant), PETG (strong and flexible), and PETG-CF (carbon fiber reinforced for maximum stiffness).

Question 10

Which material should I choose?

Accepted Answer

PLA+ for prototypes and models. ABS for heat-exposed parts. PETG for functional mechanical parts. PETG-CF for heavy-duty applications. Not sure? Our team can help.

Question 11

Can you print in multiple colors?

Accepted Answer

Yes. We offer a range of colors for most materials. Note that PETG-CF is only available in black.

Question 12

Which file formats do you accept?

Accepted Answer

We accept STL, OBJ, 3MF, GLB, STEP/STP, and G-Code — all quoted automatically. IGES and FBX need to be converted first.

Question 13

How do I prepare my file?

Accepted Answer

Make sure your model is watertight, exported at a good resolution, and scaled in millimeters. Our guide explains the full process.

Question 14

What is the maximum print size?

Accepted Answer

Our build volume is 256×256×256mm. For larger parts, we can split and assemble them. Contact us to discuss.

Question 15

How do I track my order?

Accepted Answer

Log into your dashboard for real-time updates — from printing to quality check to shipping. You will also get emails at each step.

Question 16

Can I cancel an order?

Accepted Answer

Yes, but only before production starts. Check your order page for the cancel option.

Question 17

What if a part is defective?

Accepted Answer

If any part does not meet our tolerances, we reprint it at no cost. That is our quality guarantee.

Question 18

Do you offer business or bulk production?

Accepted Answer

Yes. We handle batch production with volume discounts, dedicated machines, and delivery schedules. Contact us for details.

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